HelloTech Reviews

HelloTech offers two main plans. The HelloTech Home plan costs $19.99 per month or $16.58 per month if billed annually. This plan includes online voice support and reduced in-home rates. The HelloTech Lite plan is priced at $4.99 per month or $4.17 per month if billed annually. This plan offers unlimited 24/7 online support. Both plans come with a peace of mind guarantee, which means if you're not satisfied with the membership in the first 30 days, the cost of the membership will be refunded. In addition to these, HelloTech also offers a Home Technology Checkup exclusive to members, where they come to your home to evaluate and improve your home tech's security, reliability, and speed. This service is valued at $100. They also offer Premium Antivirus Software in partnership with MalwareBytes and a Premium Password Manager in partnership with Dashlane. These are valued at $40 and $60 respectively. For in-home services, members can save up to $100 and only pay $69.

HelloTech is a tech support service provider that offers both in-home and online services. The popular services include TV Mounting, Computer Support, Smart Security Cam Install, and Smart Thermostat Install. They also provide computer repair services, smart home installations, and virus removal. In addition to these, they offer network connectivity support to fix slow or spotty internet and establish a stable, secure connection. They also help with smart device hook-up, connecting your smart home to make sure all smart devices are working together. This includes installing products like smart doorbells, plugs, locks, alarms, switches, hubs, lights, thermostats, and cameras from various brands. Another popular service is TV and Home Theater Support, where they help connect your TV and home theater, hook up surround sound speakers, make sure you can stream videos, adjust any wiring, and ensure sound is functioning properly. They also sell leading smart home devices like Ring Video Doorbells, Nest smart thermostats, Wi-Fi routers, and more. These products can be purchased with or without installation services. They are available in most major cities in the United States and you can book a service online or by phone. They also offer home and business tech support plans starting at $9.99. They are committed to customer satisfaction and offer a Peace of Mind Guarantee, promising to do whatever it takes to make it right if you're not 100% happy with their service.

HelloTech has a 30-day return policy from the shipping date. To return a product, a form needs to be completed. The shipping date can be found when pulling up the tracking number via the HelloTech order. Refunds are processed for product returns once the item has been received back to the center. If an item has already been shipped but is no longer needed, the order cannot be cancelled. To return the order, either deny the delivery so the package can get sent back or contact HelloTech when the item has been received. Once the item has been sent back, a full refund will be processed.

As for the shipping policy, shipping costs vary by destination and the weight and amount of packages in an order. The checkout page shows costs so that shipping terms can be accepted before ordering. HelloTech provides a range of shipping methods and sometimes offers limited-time deals for free or flat rate ground delivery on online orders. After an order is placed, an order email with tracking information is sent. Most shipments leave the facilities within one day. After the order is shipped, another email with tracking information is sent. The cutoff time for shipping the same day as an order is 4:30pm.

You have 30 days from the shipping date to return a product.

No, once an item is en route to the shipping location, it cannot be canceled. To cancel or return the order, you can either deny the delivery so the package can get sent back or contact HelloTech when the item has been received. Once the item has been sent back to the center, a full refund will be processed.

Refunds are processed for product returns once the item has been received back at the center.

Your matched tech will arrive at the time of your confirmed appointment. You will receive an appointment confirmation email with your exact appointment date and time.

No, service charges will only be applied to the method of payment in your account after you confirm the completion of your service. HelloTech does not accept any other forms of payment such as cash or check.